VoucherOps
Turning a fragmented operational process into an integrated digital system
The same data. Separate records.
- Spreadsheets
- Documents
VoucherOps
One connected workflow for Gift Card operations.
- Stock
- Sales
- Validation
- Documents
- Settlements
- Reporting
Goal: fewer manual interventions. Results will be measured after implementation.
A Gift Card looks simple. The operation behind it is not.
Running a Gift Card programme in a shopping centre involves much more than selling gift cards. Behind each transaction are stock, serial numbers, payments, reporting, checks and settlements with participating merchants.
In the workflow we analysed, many of these activities relied on spreadsheets, physical documents, email and phone calls. Each stage worked, but the process as a whole depended on numerous manual interventions.
The problem was not only lost time. It was unnecessary complexity.
Information had to be entered and checked in several places, and one error could trigger additional checks across hundreds or even thousands of records.
When cards were sold, operators manually recorded serial numbers, payment methods and transaction data. Returns, settlements and other administrative operations lived separately, in different documents and records.
Without one central source of information, tracking operations, finding discrepancies and producing reports became harder than it needed to be.
We designed the system from the operation, not from the screen.
We analysed the existing workflows and reconsidered how information should be collected, processed and used. That work led to VoucherOps: a modular platform in development, designed to bring essential Gift Card operations into one system.
We designed interfaces around user responsibilities, clearer steps and checks that could be automated. The project aims to make frequent operations less dependent on manual work, without presenting measured outcomes that do not yet exist.
The same operation. A different logic.
Before
The operator identified serial numbers, entered them in a spreadsheet, recorded the payment and updated the records. The same data then had to be reconstructed for separate checks and reports.
With VoucherOps
In the workflow designed for VoucherOps, the operator selects cards and records the transaction. The system is intended to link serial numbers, update stock and retain the data needed for checks, settlements and reporting.
The system is designed to organise information. People remain responsible for exceptions and decisions.We do not promise numbers before the data exists.
VoucherOps is still in development. Its operational benefits can be measured honestly after implementation and real-world use.
we measure after it meets real life